As the ideas of customer onboarding and customer success gain traction, I hope you are thinking about how to help your customers be successful with your product.
What kind of training are you going to offer?
This infographic details the five main levels of customer training. Note that they build on each other, although you could do a phone call or webinar without having the supporting base underneath. And I would argue that you can get rid of the one-on-one and maybe even group training as being too inefficient if you've put some resources into the other three methods.
What types of training is your company offering it's customers? Let me know in the comments section.