In the first issue I received of Talent Development (TD) magazine, one of the ATD's publications, I was delighted to read an article that could bring value to my own niche of training software customers.
The article is called "All Systems Go" (August 2016, Elkins and Elkins). It describes six decisions to make when your software rollout plan includes eLearning.
In the next few posts, I'll analyze how the decisions in this article apply when you are training customers or vendors instead of employees.
Stay tuned for some great ideas on using software eLearning to keep your customers happy.