TechSmith Academy:
​Writing Helpful Help Course

Skilljar Webinar - Creating Engaging Content in a Virtual World
 TechSmith Academy is hosting my course "Writing Helpful Help" with my guidelines for effective Help center content. You can take it for free (with registration) here.
In May 2020, I collaborated with Skilljar to present strategies for creating on-demand customer education content. You can learn more and view the recording here.

TechSmith Visual Lounge appearance: How to Write Helpful Help Content

In October 2020, I talked with Matt Pierce of TechSmith about my course "Writing Helpful Help" and my thoughts on the foundations of what is needed to make self-serve resources effective and valuable for both organizations and their customers. You can view the recording here.

Onboarding Series for Idaptive End Users

While Idaptive Academy helps new administrators manage the identity platform for their organizations, we wanted a way for the thousands of end users to learn the basics of joining the portal, adding applications to their single sign-on portal, and setting up their own multi-factor authentication options (without using seats on the learning management system). 
This series of 24 videos (of 1-3 minutes each) provides all of the information users need in the perfect blend of conceptual and how-to information. Michele designed and developed these videos using her own recordings from the platform, and she animated existing marketing resources for the conceptual portions.

Find the YouTube playlist here. 

Idaptive Academy

Idaptive Academy includes over a dozen series of courses (consisting of over 80 videos) that help new administrators learn how to manage single sign-on, multi-factor authentication and endpoint security management for their organizations. 

This Academy was originally hosted on the Skilljar learning management system. CyberArk acquired Idaptive in June 2020, and the original Academy has been moved to CyberArk University, which you can find here.

Rapid7 Academy

Rapid7 Academy has content on the entire suite of Rapid7 products, including both on-demand content and virtual instructor-led training.

Michele assisted with the early efforts of moving existing on-demand resources and content paths to the Academy. In 2020, her efforts shifted to creating basic on-demand education for new deployments and new users of InsightVM, Rapid7's vulnerability management solution. She designed and developed six series of courses with about 40 videos. 

Rapid7 Academy is hosted on the Skilljar learning management system.

Workplace Learning Videos

For the Learning Video customer engagement project, Michele collaborated with ServiceRocket and Workplace to design and develop videos that go beyond teaching how to use features and focus on use cases and ways to work. This project used professional voice-over talent.

Michele completed various phases and additions to this project in 2018 and 2019. 
​You can find the current Workplace resources here. Michele's contributions included the original versions of:
  • All 5 Pillars videos
  • Using Workplace as a ... (for Admin, People Manager and Executive)
  • Using Workplace to Manage a Project
  • Collaborating with People Outside Your Organization
  • Recognition on Workplace
  • Amplify Company Culture with Workplace
  • Learning and Development
  • Executive Visibility and Accessibility
  • Transforming the Onboarding Experience
  • Everyday Communications
  • Recruiting Top Talent
  • 2-Way Employee Dialogue
  • Using Workplace for Strategic Announcements
  • Managing Events
  • Internal Campaigns
  • Using Workplace for Crisis Communications

Upsales Onboarding Video Series

Michele designed and developed this series of 20 videos to help new users learn the sales and marketing aspects of using Upsales.

​These videos are included in the ​Upsales Help Center.
Want to see more? Click here to see some of my older work, including more interactive eLearning.