Instructional Design • Video Development • eLearning Development
Customer Education Portfolio |
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Customer Education Portfolio |
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TechSmith Academy:
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Skilljar Webinar - Creating Engaging Content in a Virtual World |
TechSmith Academy is hosting my course "Writing Helpful Help" with my guidelines for effective Help center content. You can take it for free (with registration) here.
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In May 2020, I collaborated with Skilljar to present strategies for creating on-demand customer education content. You can learn more and view the recording here.
TechSmith Visual Lounge appearance: How to Write Helpful Help ContentIn October 2020, I talked with Matt Pierce of TechSmith about my course "Writing Helpful Help" and my thoughts on the foundations of what is needed to make self-serve resources effective and valuable for both organizations and their customers. You can view the recording here.
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While Idaptive Academy helps new administrators manage the identity platform for their organizations, we wanted a way for the thousands of end users to learn the basics of joining the portal, adding applications to their single sign-on portal, and setting up their own multi-factor authentication options (without using seats on the learning management system).
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Idaptive AcademyIdaptive Academy includes over a dozen series of courses (consisting of over 80 videos) that help new administrators learn how to manage single sign-on, multi-factor authentication and endpoint security management for their organizations.
This Academy was originally hosted on the Skilljar learning management system. CyberArk acquired Idaptive in June 2020, and the original Academy has been moved to CyberArk University, which you can find here. |
Rapid7 Academy has content on the entire suite of Rapid7 products, including both on-demand content and virtual instructor-led training.
Michele assisted with the early efforts of moving existing on-demand resources and content paths to the Academy. In 2020, her efforts shifted to creating basic on-demand education for new deployments and new users of InsightVM, Rapid7's vulnerability management solution. She designed and developed six series of courses with about 40 videos. Rapid7 Academy is hosted on the Skilljar learning management system. |
You can find the current Workplace resources here. Michele's contributions included the original versions of:
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Upsales Onboarding Video SeriesMichele designed and developed this series of 20 videos to help new users learn the sales and marketing aspects of using Upsales.
These videos are included in the Upsales Help Center. |