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Knowledge Base, Online Help, and User Guides

Create a knowledge base, online help, or user guides to help your customers self-serve the answers they need to be successful in your software. 

Michele can help navigate the wide variety of platforms available for sharing knowledge about your software. She is also an expert with MadCap Flare, a premier tool for creating single-source documentation.

View a sample knowledge base developed in FreshDesk. 

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Video Tutorials

Take your self-service content to the next level with video tutorials. Videos of 2-3 minutes in length enhance your knowledge base or online help, and can easily be leveraged for marketing and education-based selling as well.

View a sample here and a more conceptual sample here. 

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eLearning

Need to make sure your customers know how to perform tasks in your software? Create short eLearning modules to provide interactive self-paced learning experiences.

Michele earned the ATD's eLearning Instructional Design certificate in 2016 and has created custom eLearning activities in Captivate and Storyline 2. 

View a sample here. 

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