Help Center Content

Great help center content allows your customers to self-serve the answers they need to be successful in your software. 

Michele can help navigate the wide variety of platforms available for sharing knowledge about how your product works. She is also an expert with MadCap Flare, a premier tool for creating single-source documentation. And now with MadCap Flare's Zendesk plug in, it's easier than ever to set up your documentation with content reuse in mind.

Video Tutorials

Take your self-service content to the next level with video tutorials. Videos of 2-3 minutes in length enhance your help center, your customer onboarding and your training, and can easily be leveraged for marketing and education-based selling as well.

Michele has been a power user of Camtasia since 2011 and earned the TechSmith Camtasia Certification when it became available in 2018.

eLearning

Need to make sure your customers know how to perform tasks in your software? Create short eLearning modules to provide interactive self-paced learning experiences.

Michele earned the ATD's eLearning Instructional Design certificate in 2016 and has created custom eLearning activities in Captivate, Storyline (2, 3 and 360), and Rise. 
Michele is a great person to work with. She's structured, takes ownership and brings new ideas to the table. She's helped us write many great help center articles  and then produced videos for these. Really glad to have her help.
-- Pierre Ornryd, Lead Designer
Michele made our training videos for our SaaS platform and we could have not been happier with how they turned out. Starting from the planning to the finished product Michele's experience, insights, communication, and quality of work is superb. Would recommend Michele to anyone who wants a thorough and detail oriented person who can handle complex information and relay it simply to users. 
-- Tanner Hirstine, Director of Sales and Onboarding 
We needed over a dozen videos to be made so that we could quickly provide our customers with an overview of our products. Michele was able to comprehend each product's purpose and learn it well enough to describe it in a comprehensive way, complete with zoomed screenshots zeroing in on the relevant parts. Combined with a great voice, she is the total package.​
-- Mike Sperry, Sperry Software